How to Fix QuickBooks Error 12057
QuickBooks Error 12057 is a common error that occurs when QuickBooks is unable to connect to the internet or experiences issues during the software update process. This error can prevent you from downloading payroll updates, software updates, or other essential updates necessary for the smooth functioning of QuickBooks.
General Causes of QuickBooks Error 12057
Understanding the root causes of QuickBooks Error 12057 is crucial for troubleshooting. Here are the most common reasons why this error might occur:
- Internet Connectivity Issues
- Weak or Unstable Internet Connection: QuickBooks needs a stable internet connection to download updates.
- Internet Connection Settings: Incorrect settings in your Internet Explorer can cause connectivity issues.
- Firewall and Security Software Settings
- Blocked Ports: Firewalls or antivirus software might block the ports required by QuickBooks.
- Restricted Access: Security software can prevent QuickBooks from accessing the internet.
- Incorrect System Date and Time Settings
- Outdated System Date and Time: An incorrect date and time setting on your computer can interfere with the QuickBooks update process.
- Internet Explorer Issues
- Outdated Browser: Using an outdated version of Internet Explorer can cause compatibility issues.
- Incorrect Configuration: Misconfigured settings in Internet Explorer can affect QuickBooks’ ability to connect to the Internet.
- QuickBooks Settings
- Outdated QuickBooks Version: Running an outdated version of QuickBooks can lead to update issues.
- Corrupted QuickBooks Installation: Corrupted or damaged installation files can prevent successful updates.
Troubleshooting Solution to Fix QuickBooks Error 12057
Now that we understand the possible causes, let’s dive into the step-by-step solutions to fix QuickBooks Error 12057.
Step 1: Check Your Internet Connection
Ensure a Stable Connection:
- Verify that your internet connection is stable and working properly.
- Try visiting a few websites to confirm internet connectivity.
Configure Internet Connection Settings in QuickBooks:
- Open QuickBooks.
- Go to Help > Internet Connection Setup.
- Select Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet.
- Click Next and then Done.
Step 2: Configure Firewall and Security Software Settings
Allow QuickBooks Through Firewall:
- Open your firewall software.
- Add QuickBooks to the list of allowed programs.
- Ensure that the following ports are open: 80 (HTTP), 443 (HTTPS), 20, 21, 443, 587, 995, 465, 1433, 2638, 5538, 5533.
Adjust Antivirus Settings:
- Open your antivirus software.
- Add QuickBooks to the list of exceptions.
- Disable real-time scanning temporarily to see if it resolves the issue.
Step 3: Check and Correct System Date and Time Settings
Verify Date and Time:
- Right-click on the clock in the system tray.
- Select Adjust date/time.
- Ensure the date and time are correct. If not, adjust them accordingly.
Set Automatic Time Synchronization:
- Go to Control Panel > Date and Time > Internet Time tab.
- Click Change settings and ensure the Synchronize with an Internet time server option is checked.
- Click Update now and then OK.
Step 4: Update Internet Explorer Settings
Update Internet Explorer:
- Open Internet Explorer.
- Go to Help > About Internet Explorer.
- Click Install new versions automatically if it’s not already selected.
Reset Internet Explorer Settings:
- Open Internet Explorer.
- Go to Tools > Internet Options.
- Select the Advanced tab and click Reset.
- Click Reset again to confirm, then restart Internet Explorer.
Step 5: Update QuickBooks
Ensure You Have the Latest Version:
- Open QuickBooks.
- Go to Help > Update QuickBooks Desktop.
- Click on the Update Now tab.
- Select Get Updates.
Repair QuickBooks Installation:
- Go to Control Panel > Programs and Features.
- Select QuickBooks and click Uninstall/Change.
- Choose Repair and follow the on-screen instructions.
Step 6: Configure SSL Settings in Internet Explorer
- Set Up SSL Settings:
- Open Internet Explorer.
- Go to Tools > Internet Options.
- Select the Advanced tab.
- Scroll down to the Security section.
- Ensure that Use SSL 2.0 and Use SSL 3.0 are checked.
- Click Apply and then OK.
Step 7: Manually Download Updates
- Download Updates Manually:
- Visit the official QuickBooks update website.
- Download the latest updates for your version of QuickBooks.
- Follow the on-screen instructions to install the updates.
Step 8: Reinstall QuickBooks Using Clean Install
Uninstall QuickBooks:
- Go to Control Panel > Programs and Features.
- Select QuickBooks and click Uninstall/Change.
- Follow the on-screen instructions to uninstall QuickBooks.
Download and Run QuickBooks Clean Install Tool:
- Visit the official QuickBooks website and download the QuickBooks Clean Install Tool.
- Run the tool to remove all remaining QuickBooks files from your system.
Reinstall QuickBooks:
- Download the latest version of QuickBooks from the official website.
- Follow the on-screen instructions to reinstall QuickBooks.
Preventing QuickBooks Error 12057 in the Future
To avoid encountering QuickBooks Error 12057 in the future, consider the following preventive measures:
- Regularly Update QuickBooks
Always use the latest version of QuickBooks to ensure compatibility with your bank’s security updates and features.
- Monitor Bank Notifications
Keep an eye on notifications from your bank about maintenance schedules or technical issues.
- Use Reliable Internet Connection
Ensure you have a stable and secure internet connection when accessing QuickBooks and your bank accounts.
- Maintain Accurate Login Credentials
Double-check your login credentials and update them if necessary to prevent login issues.
- Stay Informed
Stay informed about any changes or updates to your bank’s online banking system that might affect your connection to QuickBooks.
Conclusion
Fixing QuickBooks Error 12057 involves a series of steps that address potential issues with internet connectivity, firewall settings, system settings, and software configurations. By following these detailed troubleshooting steps, you can resolve the error and ensure that QuickBooks operates smoothly.