How to Fix QuickBooks Error 15420
In today’s fast-paced business world, QuickBooks is a crucial tool for managing financial operations. However, like any software, QuickBooks is not immune to errors. One such issue is QuickBooks Error 15420, which can be a significant roadblock for users. In this article, we’ll dive deep into understanding what this error is, its general causes, and how you can effectively troubleshoot and resolve it.
What is QuickBooks Error 15420 Message?
QuickBooks Error 15420 is an error message typically appearing during QuickBooks or its payroll services update process. This error can halt operations and prevent users from accessing the latest features or tax tables. The error message may look something like this:
Error 15420: The payroll update was not completed successfully. Please check your internet connection settings and try again.
This message indicates a failure in the update process, often linked to internet connection issues or incorrect configuration settings.
Key Features of QuickBooks Error 15420
- Occurs During Updates: Most commonly arises during payroll or software updates.
- Impacts Payroll Services: This can prevent access to the latest tax tables and payroll features.
- Network Related: Often tied to network settings or permissions issues.
General Causes of QuickBooks Error 15420
Understanding the root causes of QuickBooks Error 15420 can help in effectively troubleshooting the problem. Here are some common reasons why this error might occur:
- Improper Internet Explorer Settings
- QuickBooks relies on Internet Explorer for connectivity. Incorrect settings can block updates.
- Incorrect Digital Signature Certificate
- QuickBooks may require a valid digital signature certificate to perform updates.
- Firewall or Security Software Interference
- Firewalls or antivirus programs can block the necessary ports for QuickBooks updates.
- Corrupted QuickBooks Installation
- Damage to the QuickBooks installation files can cause update errors.
- Outdated Windows Operating System
- An outdated operating system may not support the latest QuickBooks updates.
- Disabled Automatic Updates
- If automatic updates are disabled, QuickBooks may not fetch the necessary updates.
Symptoms of QuickBooks Error 15420
- Frequent update failures.
- Error message pop-ups during the update process.
- Inability to download or install payroll updates.
Troubleshooting Solution To Fix QuickBooks Error 15420
To resolve QuickBooks Error 15420, follow these troubleshooting steps:
Step 1: Verify Internet Explorer Settings
Ensure that Internet Explorer is set as the default browser and that its settings are optimized for QuickBooks.
Make Internet Explorer Default:
- Open Internet Explorer.
- Go to Tools > Internet Options.
- Click on the Programs tab.
- Select Make Default.
Check TLS Settings:
- In Internet Explorer, navigate to Tools > Internet Options.
- Go to the Advanced tab.
- Ensure Use TLS 1.2 is checked and SSL 2.0 and SSL 3.0 are unchecked.
Step 2: Configure Firewall and Antivirus Settings
Make sure your firewall or antivirus software is not blocking QuickBooks updates.
Create Firewall Exceptions:
- Open your firewall settings and allow the following QuickBooks executable files:
QBW32.exe
QBDBMgrN.exe
QBUpdate.exe
- Open your firewall settings and allow the following QuickBooks executable files:
Disable Antivirus Temporarily:
- Temporarily disable your antivirus software during the update process to prevent interference.
Step 3: Install a Valid Digital Signature Certificate
Ensure that QuickBooks has a valid digital signature certificate installed.
- Locate the
QBW32.exe
file in the QuickBooks installation folder. - Right-click on the file and select Properties.
- Go to the Digital Signatures tab.
- Highlight Intuit, Inc. and click Details.
- Click View Certificate and then Install Certificate.
- Follow the on-screen instructions to complete the installation.
Step 4: Reinstall QuickBooks
If the error persists, reinstall QuickBooks to repair any corrupted installation files.
- Press
Windows + R
to open the Run dialog box. - Type
appwiz.cpl
and press Enter. - Find QuickBooks in the list of programs and select Uninstall/Change.
- Follow the prompts to uninstall QuickBooks.
- Download the latest version of QuickBooks from the official website.
- Follow the installation instructions to reinstall QuickBooks.
Step 5: Update Windows Operating System
Ensure that your Windows OS is up to date to support QuickBooks updates.
- Open Settings and go to Update & Security.
- Click Check for updates.
- Install any available updates and restart your computer.
Step 6: Enable Automatic Updates
Ensure that automatic updates are enabled in QuickBooks.
- Open QuickBooks and go to Help > Update QuickBooks Desktop.
- Click on the Options tab.
- Select Yes for Automatic Updates.
- Click Close and restart QuickBooks.
Conclusion
QuickBooks Error 15420 can be a frustrating hurdle, especially during critical payroll or software updates. By following the troubleshooting steps outlined above, you can effectively resolve this error and ensure that your QuickBooks software is up to date and running smoothly.
Regularly maintaining your system settings and staying vigilant about updates will help prevent future occurrences of this error.