Books Command

How to Fix QuickBooks Error OL-222

Dealing with QuickBooks can sometimes be like solving a puzzle. One moment, everything is running smoothly, and the next, you’re hit with an error message that stops you in your tracks. One such error that QuickBooks users often encounter is QuickBooks Error OL-222. But don’t worry; we’re here to help you navigate through this error with ease. In this comprehensive guide, we’ll cover:

  1. What is QuickBooks Error OL-222 Message?
  2. General Causes of QuickBooks Error OL-222
  3. Troubleshooting Solutions to Fix QuickBooks Error OL-222

So, let’s dive in and solve this puzzle together!

QuickBooks Error OL-222

What is QuickBooks Error OL-222 Message?

QuickBooks Error OL-222 is a common error that typically occurs when you try to download a bank statement from your financial institution. This error is often accompanied by the message:

“QuickBooks was not able to complete your request. Please contact your financial institution. (OL-222)”

This error can be frustrating, especially when you’re trying to reconcile your accounts or manage your finances. However, understanding the root cause of the problem is the first step toward resolving it.

  1. Internet Connection Issues: Unstable or poor internet connectivity can prevent QuickBooks from accessing its servers.
  2. Incorrect Date and Time Settings: If your computer’s date and time settings are incorrect, it can cause synchronization issues with QuickBooks servers.
  3. Outdated QuickBooks Version: Running an outdated version of QuickBooks can lead to compatibility issues and errors.
  4. Antivirus or Firewall Settings: Sometimes, your antivirus or firewall might block QuickBooks from accessing the internet.
  5. Damaged Windows Registry: Corrupted or damaged registry entries can cause errors in QuickBooks.
  6. Improper Installation of QuickBooks: If QuickBooks was not installed correctly, it could lead to various errors, including Error 12152.

General Causes of QuickBooks Error OL-222

Several factors can contribute to the occurrence of QuickBooks Error OL-222. Let’s take a closer look at some of the common causes:

  1. Unsupported File Format: One of the primary reasons for this error is the use of an unsupported file format when downloading your bank statement. QuickBooks supports the .qbo file format, and using any other format can trigger the OL-222 error.
  2. Corrupt Bank File: If the bank file you downloaded is corrupt or damaged, QuickBooks may not be able to read it, resulting in this error.
  3. Outdated QuickBooks Version: Using an outdated version of QuickBooks can also lead to compatibility issues and trigger error messages like OL-222.
  4. Incorrectly Formatted File: Sometimes, the bank’s file may contain invalid characters or formatting issues that QuickBooks cannot process.
  5. Financial Institution’s Server Issues: Problems on your bank’s end, such as server issues or incorrect settings, can also cause this error.

Understanding these causes is crucial for effectively troubleshooting and resolving QuickBooks Error OL-222. Now, let’s move on to the solutions.

Troubleshooting Solutions to Fix QuickBooks Error OL-222

Fixing QuickBooks Error OL-222 requires a systematic approach. Here are some tried-and-tested solutions to help you get back on track:

1. Update QuickBooks to the Latest Version

Keeping your QuickBooks software updated ensures compatibility with your financial institution’s systems and reduces the likelihood of errors.

Steps to Update QuickBooks:

  1. Open QuickBooks.
  2. Go to the Help menu.
  3. Select Update QuickBooks Desktop.
  4. Click on the Update Now tab.
  5. Click Get Updates.
  6. Once the update is complete, restart QuickBooks.

Updating your software can often resolve compatibility issues and fix errors.

2. Check and Correct File Format

Ensure that you are downloading your bank statement in the correct .qbo file format. If you’re unsure how to do this, contact your bank for assistance.

3. Verify and Repair the Bank File

Sometimes, the bank file you downloaded may be corrupt. You can use QuickBooks’ built-in tools to verify and repair the file.

Steps to Verify and Repair a Bank File:

  1. Open QuickBooks.
  2. Go to the File menu.
  3. Select Utilities.
  4. Click on Verify Data.
  5. If QuickBooks detects any issues, go back to the Utilities menu and select Rebuild Data.

4. Manually Edit the .qbo File

If the .qbo file contains invalid characters or formatting issues, you can manually edit the file to correct these issues. However, this requires some technical knowledge.

Steps to Manually Edit the .qbo File:

  1. Open the .qbo file in a text editor (e.g., Notepad).
  2. Look for any invalid characters or formatting errors.
  3. Correct the issues and save the file.

Note: Be cautious while editing the file. Any incorrect changes can further corrupt the file.

5. Contact Your Financial Institution

If none of the above solutions work, it’s time to contact your financial institution. They can provide guidance on how to download your bank statement correctly and help resolve any server-side issues.

Steps to Contact Your Bank:

  1. Visit your bank’s website.
  2. Look for the Contact Us section.
  3. Call or email their support team for assistance.

6. Utilize QuickBooks Tool Hub

QuickBooks Tool Hub is a comprehensive tool that can help you fix common errors, including Error OL-222.

Steps to Use QuickBooks Tool Hub:

  1. Download QuickBooks Tool Hub from the official Intuit website.
  2. Install and open the Tool Hub.
  3. Go to the Program Problems tab.
  4. Select QuickBooks PDF & Print Repair Tool.
  5. Follow the on-screen instructions to fix the error.

7. Reconfigure Bank Feeds

Reconfiguring your bank feeds can also help resolve QuickBooks Error OL-222.

Steps to Reconfigure Bank Feeds:

  1. Open QuickBooks.
  2. Go to the Banking menu.
  3. Select Bank Feeds.
  4. Click on Set Up Bank Feeds for an Account.
  5. Follow the prompts to reconfigure your bank feeds.

8. Create a Test Company File

Creating a test company file can help you determine if the issue is specific to your company file or a broader problem.

Steps to Create a Test Company File:

  1. Open QuickBooks.
  2. Go to the File menu.
  3. Select New Company.
  4. Follow the prompts to create a test company file.
  5. Download your bank statement into the test company file.

If the error does not occur in the test file, the issue may be specific to your original company file.

9. Restore from a Backup

If you have a recent backup of your QuickBooks company file, you can restore from the backup to resolve the error.

Steps to Restore from a Backup:

  1. Open QuickBooks.
  2. Go to the File menu.
  3. Select Open or Restore Company.
  4. Choose Restore a backup copy and click Next.
  5. Follow the prompts to restore your company file from the backup.

10. Seek Professional Help

If you’ve tried all the solutions and still can’t resolve QuickBooks Error OL-222, it might be time to seek professional help. QuickBooks experts can provide specialized assistance to fix the error.

Steps to Find Professional Help:

  1. Visit the Intuit QuickBooks support page.
  2. Search for a certified QuickBooks ProAdvisor in your area.
  3. Contact the ProAdvisor for professional assistance.


QuickBooks Error OL-222 can be a hassle, but with the right approach, you can resolve it quickly and get back to managing your finances. Remember to keep your QuickBooks software updated, use the correct file formats, and seek help when needed.

Scroll to Top