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How to Fix QuickBooks Error OL-222

Dealing with QuickBooks can sometimes be like solving a puzzle. One moment, everything is running smoothly, and the next, you’re hit with an error message that stops you in your tracks. One such error that QuickBooks users often encounter is QuickBooks Error OL-222. But don’t worry; we’re here to help you navigate through this error with ease. In this comprehensive guide, we’ll cover:

  1. What is QuickBooks Error OL-222 Message?
  2. General Causes of QuickBooks Error OL-222
  3. Troubleshooting Solutions to Fix QuickBooks Error OL-222

So, let’s dive in and solve this puzzle together!

QuickBooks Error OL-222

What is QuickBooks Error OL-222 Message?

QuickBooks Error OL-222 is a common error that typically occurs when you try to download a bank statement from your financial institution. This error is often accompanied by the message:

“QuickBooks was not able to complete your request. Please contact your financial institution. (OL-222)”

This error can be frustrating, especially when you’re trying to reconcile your accounts or manage your finances. However, understanding the root cause of the problem is the first step toward resolving it.

General Causes of QuickBooks Error OL-222

Several factors can contribute to the occurrence of QuickBooks Error OL-222. Let’s take a closer look at some of the common causes:

  1. Unsupported File Format: One of the primary reasons for this error is the use of an unsupported file format when downloading your bank statement. QuickBooks supports the .qbo file format, and using any other format can trigger the OL-222 error.
  2. Corrupt Bank File: If the bank file you downloaded is corrupt or damaged, QuickBooks may not be able to read it, resulting in this error.
  3. Outdated QuickBooks Version: Using an outdated version of QuickBooks can also lead to compatibility issues and trigger error messages like OL-222.
  4. Incorrectly Formatted File: Sometimes, the bank’s file may contain invalid characters or formatting issues that QuickBooks cannot process.
  5. Financial Institution’s Server Issues: Problems on your bank’s end, such as server issues or incorrect settings, can also cause this error.

Understanding these causes is crucial for effectively troubleshooting and resolving QuickBooks Error OL-222. Now, let’s move on to the solutions.

Troubleshooting Solutions to Fix QuickBooks Error OL-222

Now that we know what causes QuickBooks Error OL-222, let’s explore the troubleshooting steps to fix it.

1. Update QuickBooks to the Latest Version

One of the simplest solutions is to ensure that you are using the latest version of QuickBooks. Here’s how you can update QuickBooks:

  1. Open QuickBooks.
  2. Go to Help > Update QuickBooks Desktop.
  3. Click on the Update Now tab.
  4. Select Get Updates.
  5. Once the updates are downloaded, restart QuickBooks.

2. Check the File Format

Ensure that the file you are trying to import is in the correct format. QuickBooks supports OFX, QFX, and QBO file formats for importing transactions. If your file is in a different format, you need to convert it to a supported format.

3. Validate the File with OFX Cleaner

Sometimes, the file may be corrupted or not formatted correctly. Using a tool like OFX Cleaner can help you validate and clean the file before importing it into QuickBooks. Here’s how to use OFX Cleaner:

  1. Download and install OFX Cleaner.
  2. Open the tool and load your OFX/QFX/QBO file.
  3. Validate the file and fix any errors found.
  4. Save the cleaned file.
  5. Try importing the cleaned file into QuickBooks.

4. Contact Your Bank

If you have tried the above steps and are still facing the error, the issue might be on the bank’s end. Contact your bank’s support team to ensure that there are no issues with their server or the file format they are providing.

5. Manually Enter Transactions

As a temporary solution, you can manually enter the transactions into QuickBooks until the issue is resolved. This is not a permanent fix but can help you keep your records up to date.

6. Use Web Connect

You can also try using QuickBooks Web Connect to import your transactions. Here’s how:

  1. Log in to your bank’s website.
  2. Download the transactions in a QBO format.
  3. Open QuickBooks and go to File > Utilities > Import > Web Connect Files.
  4. Select the downloaded QBO file and import it into QuickBooks.

7. Verify and Rebuild Data

Sometimes, data issues within QuickBooks can cause errors. Verifying and rebuilding data can help fix these issues. Here’s how:

  1. Open QuickBooks.
  2. Go to File > Utilities > Verify Data.
  3. If QuickBooks finds any issues, go to File > Utilities > Rebuild Data.
  4. Follow the prompts to rebuild the data.

8. Rename the Downloaded File

In some cases, simply renaming the downloaded file can fix the issue. Make sure the file extension remains the same (QBO, OFX, or QFX).

9. Restore a Backup

If you have recently created a backup of your QuickBooks data, restoring it can sometimes resolve the issue. Here’s how to restore a backup:

  1. Open QuickBooks.
  2. Go to File > Open or Restore Company.
  3. Select Restore a backup copy and click Next.
  4. Choose Local Backup and click Next.
  5. Select the backup file and follow the prompts to restore it.

10. Seek Professional Help

If none of the above solutions work, it might be time to seek professional help. Contact QuickBooks support or consult a QuickBooks ProAdvisor for assistance.


QuickBooks Error OL-222 can be frustrating, but with the right approach, it can be resolved efficiently. By understanding the causes and following the troubleshooting steps outlined above, you can get back to managing your finances without interruption.

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